Contact Center Summer Intern

Shield California Health • Santa Clarita, CA

3d • $0 - $18 • Onsite

About The Position

Shield HealthCare is looking for a Contact Center Summer Intern in our Valencia, CA corporate office to provide essential administrative and operational support to the call center team. This role focuses primarily on offline tasks such as processing regional center authorizations, updating patient account information, and completing a variety of clerical assignments. The ideal candidate is detail‑oriented, organized, and eager to learn how backend call center operations support overall patient care and service delivery.

Requirements

• Currently enrolled in an accredited college or university pursuing a degree in business administration, communications, marketing, healthcare administration, health sciences, or a related field
• Proficiency in Microsoft 365 (Excel, PowerPoint, Word, SharePoint, Teams).
• Excellent communication and customer service skills.
• Highly organized.
• Ability to work accurately in a fast‑paced environment.
• Strong attention to detail and commitment to patient safety.
• Demonstrated problem solving ability.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.

Nice To Haves

• Data entry experience preferred with the ability to type 35 wpm required.

Responsibilities

• Process regional center authorizations accurately and in a timely manner, ensuring all required documentation is complete and compliant with internal guidelines.
• Update and maintain patient account information, including demographic details, insurance data, authorization status, and other relevant records.
• Perform general administrative duties, such as data entry, filing, scanning, document preparation, and record organization.
• Assist call center staff by preparing information needed for patient scheduling, billing, or follow‑up tasks.
• Review and verify documentation for accuracy and completeness before submission or upload.
• Support special projects or administrative initiatives assigned by supervisors or call center leadership.
• Maintain confidentiality of all patient information in accordance with HIPAA and organizational policies.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed