Contact Center Specialist

Greenville Federal Credit Union • Greer, SC

13d • Hybrid

About The Position

Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting position offers the opportunity to be a key player in assisting our members with their financial needs. As a Contact Center Specialist, you will have the chance to provide exceptional service, build relationships, and make a positive impact on our members' lives. If you are passionate about customer service and enjoy working in a fast-paced environment, this role is perfect for you. Don't miss out on this rewarding opportunity – apply today!

Requirements

• Proficiency in MS Word, Excel, and Outlook
• Up to one year of service or sales experience in a retail or contact center setting
• High school diploma or GED equivalent
• Excellent communication skills
• Ability to interact with members in a clear, concise, and professional manner
• Ability to articulate complex financial information in an accessible manner
• Ability to address member needs with empathy and understanding

Responsibilities

• Troubleshooting online banking issues
• Assisting with credit and debit card maintenance
• Educating members about products and services
• Resolving member complaints effectively
• Recording interactions accurately in the CRM system
• Staying updated on credit union policies and procedures
• Exceeding performance targets

Benefits

• Generous PTO
• Holiday pay
• On-demand pay
• Affordable medical and dental plans
• Wide array of ancillary insurance products
• Competitive 401-k plan with a generous match
• Friendly work environment that emphasizes service excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED