Contact Center Specialist

Columbia Credit Union • Vancouver, WA

2d • Hybrid

About The Position

Make Life Better for Members, Communities, and Your Career

Why Join Columbia Credit Union?
At Columbia Credit Union, we're more than a financial institution. With $2.5 billion in assets, 100,000+ members, and a mission of "Making Life Better," we've proudly served our communities since 1952. Our award-winning culture is built on teamwork, service excellence, and helping members achieve financial wellness.

Recognized as:
Best of Clark County (2008-2026)
Best in Business (2013-2024)
Corporate Philanthropy Award Winner (2017-2025)

If you're passionate about helping people, solving problems, and delivering exceptional customer experiences, we'd love to meet you.

Requirements

• At least 1 year of customer service experience or 6 months in a member-facing role at Columbia Credit Union
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and manage details effectively
• Comfortable using computers and multiple systems simultaneously
• Strong problem-solving and decision-making skills
• Team-oriented mindset with a passion for helping others
• Reliable attendance and availability to work Monday-Friday during contact center operating hours (7:30 AM-6:00 PM)
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Must be 18 or older to apply

Nice To Haves

• Call center, banking, credit union, financial services, or customer support experience

Responsibilities

• Deliver outstanding service and support to members
• Process account transactions, maintenance requests, and account research
• Assist members with fraud-related concerns and account questions
• Educate members on digital banking tools, products, and services
• Provide basic consumer and mortgage loan information
• Identify member needs and refer solutions in lending, investments, insurance, and business services
• Resolve issues efficiently while maintaining compliance with banking regulations and internal policies
• Collaborate with teammates and participate in training and cross-functional initiatives

Benefits

• 100% employer-paid Medical, Dental & Vision for employees
• $200/ month opt out
• 401(k) with 100% match up to 6% contribution
• Generous PTO, paid holidays, sick leave, and extended sick leave
• Tuition Reimbursement
• Eligible for Back Office Incentive opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed