Contact Center Specialist

Columbia Credit Union•Vancouver, WA

2d•$21 - $24•Hybrid

About The Position

At Columbia Credit Union, we're more than a financial institution. With $2.5 billion in assets, 100,000+ members, and a mission of "Making Life Better," we've proudly served our communities since 1952. Our award-winning culture is built on teamwork, service excellence, and helping members achieve financial wellness. If you're passionate about helping people, solving problems, and delivering exceptional customer experiences, we'd love to meet you.

Requirements

At least 1 year of customer service experience or 6 months in a member-facing role at Columbia Credit Union
Strong verbal and written communication skills
Ability to multitask, stay organized, and manage details effectively
Comfortable using computers and multiple systems simultaneously
Strong problem-solving and decision-making skills
Team-oriented mindset with a passion for helping others
Reliable attendance and availability to work Monday-Friday during contact center operating hours (7:30 AM-6:00 PM)
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Must be 18 or older to apply

Nice To Haves

Call center, banking, credit union, financial services, or customer support experience

Responsibilities

Deliver outstanding service and support to members
Process account transactions, maintenance requests, and account research
Assist members with fraud-related concerns and account questions
Educate members on digital banking tools, products, and services
Provide basic consumer and mortgage loan information
Identify member needs and refer solutions in lending, investments, insurance, and business services
Resolve issues efficiently while maintaining compliance with banking regulations and internal policies
Collaborate with teammates and participate in training and cross-functional initiatives