Contact Center Specialist

Enable Dental

8h•Remote

About The Position

We are seeking a detail-oriented, empathetic, and communicative Contact Center Specialist to join our growing team. In this remote position, you will serve as a primary contact for our patients, family members, and clinical staff. You will manage high-volume inbound communications across multiple channels, ensure precise documentation in our CRM, and strictly adhere to HIPAA regulations to safeguard patient information.

Requirements

1+ years of experience in customer service, call center operations, or a medical/dental office setting.
Hands-on experience with remote communication platforms such as Five9, CRM software, Gmail, and Google Workspace tools.
Excellent verbal and written communication skills with strong active listening abilities.
Strong commitment to confidentiality and deep understanding of HIPAA standards.
Highly organized, detail-oriented, and self-motivated to work efficiently in a fully remote environment.

Responsibilities

Efficiently manage high-volume inbound phone calls, emails, text messages, and voicemails with professional warmth and care.
Address inquiries regarding dental care plans, scheduling updates, and dental service progress, ensuring timely follow-ups with patient representatives.
Collaborate closely with Clinical Team Managers and field staff to communicate appointment requests and case updates.
Maintain prompt, thorough, and accurate records of all customer interactions, status updates, and documentation within the CRM system.
Maintain strict compliance with federal and state health information privacy laws (HIPAA) during all verbal and written interactions.