Contact Center Specialist l - State National
Markel•Bedford, TX
•$17 - $30•Onsite
About The Position
The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.
Requirements
- Strong customer service orientation with active listening skills and a high attention to detail
- Professional verbal and written skills
- Ability to solve routine problems using established procedures
- Ability to type a minimum of 25WPM
- Intermediate computer skills
- High school diploma or equivalent
- Minimum one year of customer service experience
- US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Nice To Haves
- Prior experience with auto insurance or collateral protection insurance a plus
Responsibilities
- Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution
- Perform insurance verifications via outbound calls and the internet
- Meet individual and team performance standards while maintaining good attendance and dependability
- Show courtesy and professionalism on all calls to ensure a positive customer experience
Benefits
- Multiple health, dental and vision insurance plan options
- Optional life, disability, and AD&D insurance
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- PTO
- Corporate holidays
- Floating holidays
- Parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
