Contact Center Specialist, Bilingual

Industrial Federal Credit Union • West Lafayette, IN

19h • $16 - $24 • Onsite

About The Position

Provides members and potential members with fast, courteous, and accurate service in English and Spanish on the phone; explains services; responds to problems; and directs members' phone calls to the appropriate area.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED is required.
• Must be able to read, write, and speak English and Spanish.
• Effective communication with contacts inside and outside the organization is essential.
• Fostering relationships with other entities (companies and individuals) is necessary and often requires the ability to influence and sell ideas or services to members or others.
• The role requires a significant level of emotional intelligence.
• General office equipment such as calculators, computers, photocopiers, and scanners.
• Maintains confidentiality related to credit union operations and work-related information.
• Proficient in Microsoft Office software.

Responsibilities

• Assists members and potential members with phone requests; answers questions about products and services.
• Responsible for providing a quality member service experience
• Processes transactions, addresses and resolves member problems, inquiries, or complaints.
• Refers problems to supervisor as needed, along with recommendations for resolution.
• Identifies opportunities to cross-sell products or services to members.
• Reviews member documents and processes to ensure compliance with federal regulations, organizational policies, and procedures.
• Acts as liaison between members and appropriate departments.
• Maintains member account information in the system.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED