Contact Center Service Specialist (Spanish Speaking)- Start Date November 30, 2026

National Life Insurance Company • Montpelier, VT

4d • $17 - $26 • Onsite

About The Position

National Life Group is seeking a Spanish- and English-speaking Contact Center Service Specialist to help customers across America understand their life and annuity policies. The company will train the specialist to provide policy information, resolve customer issues, and collaborate with the team to deliver a positive customer experience and help bring peace of mind to customers.

The contact center operates Monday through Friday from 8 a.m. to 7 p.m. ET. Representatives work an eight-hour shift within those hours. The position currently follows an onsite schedule requiring four days per week in the office on Monday through Thursday; the schedule and core onsite days may change with advance notice and manager discretion. The stated start date is November 30, 2026. Visa sponsorship is not offered.

Requirements

• Bilingual in Spanish and English.
• At least 2 years of professional work experience interacting with customers.
• Pass a background check, which may include fingerprinting.
• Be open to using approved AI tools and new AI-enabled ways of working, and exercise sound judgment when reviewing AI-generated content.

Nice To Haves

• Associate’s degree or higher.
• Strong interpersonal skills and a desire to provide exceptional customer service.
• Excellent communication and listening skills.
• Solid computer and math skills.
• Problem-solving ability and comfort working collaboratively.
• Ability to multitask in a fast-paced environment and computer proficiency, including web searches, MS Office, and mainframes.
• Interest in improving efficiency and effectiveness and openness to continuous improvement and change.
• Passion for working for a company with a cause-driven culture.

Responsibilities

• Help customers understand their life and annuity policies.
• Provide customers with information and help resolve important issues.
• Collaborate with the team to achieve results and provide a positive customer experience.
• Use approved AI tools where appropriate to improve work efficiency, quality, and impact.
• Review and validate AI-generated content and remain accountable for the accuracy, quality, fairness, and integrity of work products.
• Use AI responsibly in accordance with company policies on confidentiality, data privacy, security, compliance, retention, and intellectual property.

Benefits

• Benefits begin on the first day and are described as flexible and customizable.
• Medical, financial, and other benefits may be included, depending on the position offered.
• 401(k) eligibility.
• Paid time off benefits, including vacation and sick time.
• Parental leave.
• Potential eligibility for discretionary annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed