Contact Center Service Specialist - Spanish Speaking

National Life Insurance Company • Addison, TX

4d • Onsite

About The Position

We are seeking candidates who are bilingual in Spanish and English. Role Summary We will train you to work directly with our customers across America to ensure they have a positive experience in understanding their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results. Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.

Requirements

• Bilingual in Spanish and English.
• Associate’s degree or higher preferred.
• 2+ years of professional work experience interacting with customers.
• Passionate about working for a company with a cause-driven culture.
• Able to successfully pass a background check that may include fingerprinting.

Nice To Haves

• Great with people.
• Enjoy delighting customers with exceptional service.
• Excellent communicator, with strong listening skills.
• Solid computer and math skills.
• Strong with solving problems and working in a collaborative environment.
• Great at multi-tasking in a fast-paced environment and are computer savvy (web searches, MS Office and Mainframes).
• Knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change.

Responsibilities

• Work directly with customers across America to ensure they have a positive experience in understanding their life and annuity policies with National Life Group.
• Empower customers by providing information.
• Help to solve important issues.
• Collaborate with the team to reach our full potential and achieve results.
• Be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.

Benefits

• Benefits start day one.
• Flexible and customizable benefits.
• 401(k) eligibility.
• Various paid time off benefits, such as vacation, sick time, and parental leave.
• Discretionary annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree