Contact Center Specialist
MUTUAL CREDIT UNION•Vicksburg, MS
•Onsite
About The Position
Mutual Credit Union has an excellent career opportunity for a Contact Center Specialist. This position will be responsible for assisting members and potential members with their telephone requests, answering questions about products and services, and resolving problems. A Contact Center Specialist is an important position in our organization, and the individual should have a passion for helping people, while having a naturally positive attitude and demonstrating strong verbal and written communication skills.
Requirements
- Ability to organize and prioritize workflow
- Promote a positive team atmosphere
- Work well with others in all areas of the Credit Union
- Work well under pressure in a fast-paced environment
- Strong communication skills (both written and verbal)
- Maintain a very high level of confidentiality
- Researching and resolving issues
- Strong computer skills
Nice To Haves
- One year of financial industry or call center experience preferred
Responsibilities
- Assisting members and potential members with their telephone requests
- Answering questions about products and services
- Resolving problems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
