Contact Center Service Representative

South Carolina Federal Credit Union • North Charleston, SC

7d • Remote

About The Position

This position is predominately remote; however, you may be required to come onsite as needed. Are you passionate about helping others? Do you enjoy interacting with customers over the telephone and working in a high volume, fast-paced environment? As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs.

Requirements

• High school diploma (or equivalent)
• At least one year of customer service experience in a call center or banking environment
• A positive attitude
• Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

Nice To Haves

• Bilingual in English and Spanish preferred, but not required.

Responsibilities

• Brainstorm with team members about ways to meet referral goals.
• Talk with a customer about the payoff amount for their auto loan.
• Assist a customer with unlocking their online account.
• Order a new debit card for a customer.
• Transfer funds from one account to another.
• Meet with your Team Lead to review your current performance.

Benefits

• A chance to build lasting relationships with not only your team, but our customers as well.
• The opportunity to work from the comfort of your home- No Commute!
• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that's dedicated to your development and promoting talent internally.
• Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED