Contact Center Scheduling Associate
The Nebraska Medical Center•Omaha, NE
•Remote
About The Position
Responsible for inbound, outbound and digital patient and physician communications while scheduling patient appointments for multiple ambulatory clinics within the Nebraska Medicine centralized contact center. The scheduling process may include complex scheduling of patient appointments, diagnostic services or procedures. Adhere to established system guidelines, policies and procedures when scheduling, rescheduling and canceling patient appointments while assisting clinic staff and physicians in meeting the operational goal of providing extraordinary care.
Requirements
- High school education or equivalent required
- Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required
- Demonstrated ability to provide high level of customer service to physicians, patients and other internal/external customers
- Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required
Nice To Haves
- Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred
- Clinical background in assigned area preferred
- College coursework in business preferred
- Medical Assistant or Nursing Assistant preferred
- Knowledge of medical terminology preferred
- Experience with Microsoft Word and Excel preferred
- Experience with electronic health records, Epic preferred
Responsibilities
- Responsible for inbound, outbound and digital patient and physician communications
- Scheduling patient appointments for multiple ambulatory clinics within the Nebraska Medicine centralized contact center
- Complex scheduling of patient appointments, diagnostic services or procedures
- Adhering to established system guidelines, policies and procedures when scheduling, rescheduling and canceling patient appointments
- Assisting clinic staff and physicians in meeting the operational goal of providing extraordinary care
Benefits
- Up to $5,000/year in tuition assistance
- 35% discount at Clarkson College
- Career advancement opportunities with covered educational costs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
