Contact Center Representative

TEKsystems•Linn Township, IA

3d•$43,000 - $43,000•Hybrid

About The Position

TEksystems is seeking customer service representatives to join our clients team. This role is a direct hire. In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals. You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures. Receives and processes requests from agents, policy owners, and third parties via incoming calls. Educates customers on products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc. Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions. Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex. Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc. Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.

Requirements

1+ years of customer service experience required
Ability to optimally handle heavy call volumes and meet attendance and punctuality standards
Ability to multi-task and navigate multiple administrative systems required
Effective verbal and written communications, with proven success explaining concepts and processes to a diverse customer base.
Ability to learn and retain a large amount of detailed information within a short period of time

Responsibilities

Answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals
Receiving extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures
Receiving and processing requests from agents, policy owners, and third parties via incoming calls
Educating customers on products and answering questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc
Providing information regarding individual policies including beneficiary information, explanation of values, terms and conditions
Ensuring and documenting the appropriate response to each question, which can range from the simple to moderately complex
Processing a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc
Formulating correspondence with customers through various communication channels and taking initiative to be a solution seeker