Contact Center Representative
TEKsystems•Chino, CA
•$20 - $20•Onsite
About The Position
Join us and help customers stay safe and informed. You’ll be the voice, assisting with recalls, warranties, and troubleshooting while delivering outstanding customer service.
Requirements
- Call center or customer service experience.
- Strong computer navigation skills (multiple screens/software).
- Typing speed of 35 WPM minimum.
- Team player with good decision-making skills.
Nice To Haves
- Automotive/dealership experience is a plus but not required.
Responsibilities
- Handle 30–40 inbound calls per shift with professionalism.
- Schedule airbag recall appointments and provide dealership info.
- Answer questions on warranties, recalls, and radio code issues.
- Document cases accurately and resolve or escalate as needed.
- Collaborate with teammates and consistently meet performance goals.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
