Full-Time Contact Center Representative- Pearland West

GULF COAST EDUCATORS FEDERAL CREDIT UNION•Pearland, TX

2d•Onsite

About The Position

GCEFCU is seeking a motivated and dependable individual to join our Contact Center team! If you are someone who thrives in a fast paced environment, great at multi-tasking, and enjoys helping others, this is a perfect opportunity for you! Our Contact Center Representatives handle incoming calls with various questions and requests, which lead them to becoming more knowledgeable in several departments in the credit union. This is a great learning opportunity for your career growth at GCEFCU.

Requirements

MUST be self-motivated; ability to multi-task and be a problem solver.
MUST be able to communicate clearly and concisely over the phone and in writing using electronic media (email, Glia, etc.).
Must be dependable, reliable, and trustworthy.

Nice To Haves

Basic IT vocabulary is helpful.

Responsibilities

Respond to secure messages.
Perform Glia interactions.
Review remote deposit items.
Provide technical support for: online Bill Pay, Zelle, and online banking.
Answering member calls regarding account information, resolving member questions, and providing accurate information to members on policies and procedures with moderate supervision.
Educating members on the credit union's products and services to provide members with all financial services appropriate for them.
Assist members with electronic communications, payment types and account access (i.e. GLIA, Direct Home Banking messages, check and credit cards by phone, remote deposits of checks, bill pay systems, Zelle and home banking assistance).
Achieve or exceed the established service goals.
Opening new accounts and subsequent accounts via electronic channels requests.
Authorize release of collateral on existing loans, changes in terms and payment date adjustments.
Assisting members in the loan application process by collecting/updating all pertinent information.
Identifying reportable transactions under the Bank Secrecy Act, obtaining required information, and reporting transactions.
Complying with Federal Rules and Regulations as required by NCUA.
Complying with the Bank Secrecy Act and all governmental regulations and Credit Union Policies and guidelines.
Alerting supervisory personnel to any suspicious activity regarding transactions including forgery, theft, kiting, members that appear to be avoiding CTR's.
Performs other related duties as assigned.