Contact Center Representative (Hybrid)

WSA Americas • Woodbridge Township, NJ

2d • Hybrid

About The Position

The Contact Center Representative at WS Audiology provides a high-quality customer experience to clients across multiple brands while engaging in sales dialogue and activities amid a high volume of daily calls. The role operates in a fast-paced, performance-metrics-driven environment and focuses on customer service, decision-making, first-call resolution, and building customer loyalty and confidence in WSA products.

This is a hybrid position. Work hours are 11:30 AM to 8:00 PM EST, Monday through Friday. Onsite work is required Tuesdays, Wednesdays, and Thursdays at either the Iselin, New Jersey or Hauppauge, New York location.

Requirements

• Customer service experience in a high-volume service delivery environment.
• High school diploma or equivalent.
• Excellent telephone and interpersonal skills.
• Ability to work in a fast-paced and dynamic business environment.
• Ability to handle 85–120 inbound calls per day.
• Process-driven and customer-focused approach, with a demonstrated can-do attitude.
• Ability to build customer relationships and support customer loyalty and confidence in WSA products.
• Motivation by individual and team achievement.

Nice To Haves

• Bachelor of Science or Bachelor of Arts degree.
• Prior customer service experience in a high-volume call center environment or another high-volume, customer-facing role.

Responsibilities

• Provide customer service to clients across multiple brands.
• Engage in sales dialogue and activities during high-volume daily call traffic.
• Handle 85–120 inbound calls per day.
• Focus on decision-making and first-call resolution.
• Build customer relationships to drive loyalty and confidence in WSA products.
• Contribute to individual and team achievement in a performance-metrics-driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED