Contact Center Representative (Hybrid)

WSA Americas • Woodbridge Township, NJ

1d • Hybrid

About The Position

WSA - Wonderful Sound for All is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. Its portfolio spans hearing brands and digital platforms, managed care, hearing centers, and diagnostics locations.

The Contact Center Representative at WS Audiology provides a high-quality customer experience to clients across multiple brands while engaging in sales dialogue and activities. The role handles high daily call volumes and operates in a performance metrics-driven environment. It is hybrid, with onsite work required Tuesday through Thursday at either the Iselin, New Jersey, or Hauppauge, New York location. Working hours are 11:30 a.m. to 8:00 p.m. EST, Monday through Friday.

Requirements

• Customer service experience in a high-volume service delivery environment.
• High school diploma or equivalent required.
• Excellent telephone and interpersonal skills.
• Ability to work in a fast-paced, dynamic business environment.
• Ability to handle 85–120 inbound calls per day.
• Process-driven, customer-focused approach and a demonstrated can-do attitude.
• Comfort with sales dialogue and activities and a performance metrics-driven environment.

Nice To Haves

• BS/BA degree is helpful.

Responsibilities

• Provide customer service to clients across multiple brands.
• Engage in sales dialogue and activities.
• Handle 85–120 inbound calls per day.
• Focus on decision-making and first-call resolution.
• Build customer relationships to drive loyalty and confidence in WSA products.
• Contribute to individual and team achievement in a performance metrics-driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED