Late Shift Contact Center Representative (Tue-Sat, 3pm-Midnight) w/Onsite Training- Hoover, Alabama

Regions Bank•Hoover, AL

1d•Remote

About The Position

Regions is seeking a Contact Center Representative to support customers’ financial wellbeing by answering questions, resolving problems, and recommending solutions for an effortless banking experience. Representatives develop expertise in banking products and services and provide customers with advice, guidance, and education to help them address immediate and long-term financial needs. The role offers banking training and ongoing coaching, mentoring, feedback, and development from the leadership team. The position begins with seven weeks of onsite training at the Riverchase Operations Center in Hoover, Alabama: three weeks of instructor-led training followed by on-the-job training, scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. After training, the role transitions to remote work on a Tuesday-through-Saturday schedule, 3:00 p.m. to midnight Central Time. The position may require holiday work. It is non-exempt and eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to follow policies, procedures, and guidelines.
Ability to recommend products and services to customers.
Ability to multitask and work in a fast-paced environment.
Problem-solving ability.
Ability to work a flexible schedule that includes all hours of the contact center.
Basic computer skills and ability to navigate various systems.
Effective time-management skills.
Effective verbal and written communication skills.
General knowledge of basic banking, electronic banking, and/or credit card services.
Ability to accurately observe stable and scrolling on-screen text and images.
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
Ability to operate a keyboard and mouse to type and make on-screen selections.
Ability to work at a computer for extended periods.
For remote work: internet download speed of at least 50 Mbps and upload speed of at least 5 Mbps, confirmed through speedtest.net or provider documentation; direct router connection via Ethernet cable is required, and satellite internet, Wi-Fi, and Wi-Fi extenders are not allowed.

Nice To Haves

One year of customer service or production experience.

Responsibilities

Answer customer questions and resolve problems.
Recommend products and services and provide solutions to customers’ immediate and long-term needs.
Use knowledge of banking products and services to advise, guide, and educate customers.
Provide customer service that prioritizes customer relationships and Regions’ core values.
Track time worked.