Contact Center Representative - Consumer Banking
KeyBank•Buffalo, NY
•Hybrid
About The Position
KeyBank is seeking a Customer Service Specialist to join our fast-paced call center team. In this role, you will handle inbound customer calls, resolve issues, and deliver exceptional service experiences. This is an ideal opportunity for individuals who are customer-focused, detail-oriented, and thrive in a high-volume environment.
Requirements
- Must reside in the Amherst, NY location- training is onsite for minimally 3 months.
- Minimum 1 year of customer service or call center experience.
- High school diploma or GED.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Comfortable using multiple computer systems and technology.
- Flexible schedule availability.
Nice To Haves
- Minimally 2 years previous call center experience.
- Remote/work-from-home experience.
Responsibilities
- Answer inbound customer service calls in a high-volume call center- this will require back to back phone calls all day long
- Resolve customer inquiries related to banking products and services.
- De-escalate and manage challenging customer situations professionally.
- Provide support for online and mobile banking platforms.
- Navigate multiple systems while speaking with customers.
- Maintain accurate documentation and follow company policies.
- Collaborate with internal teams to resolve client issues.
Benefits
- Competitive pay.
- 401(k).
- Paid time off.
- Tuition reimbursement.
- Fitness reimbursement.
- Paid training and career development.
- Shift differentials and performance incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
