Contact Center Representative: Consumer Lending
About The Position
The RBFCU Consumer Lending Team is seeking a full-time Consumer Lending Representative. This role involves assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). The representative will provide exceptional service while processing and finalizing a variety of consumer loans. They will engage with members to build relationships, utilize problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. The role offers opportunities for initiative, learning, and growth through the Path to Promotion and an award-winning Learning and Development program. A passion for helping others is key for this role.
Requirements
- High School Diploma or G.E.D.
- A minimum of 9 months financial institution experience or 2 years customer service experience
- Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch)
- Possess excellent organizational, time management, and interpersonal skills
- Ability and desire to work well in a team environment and develop strong working relationships with external parties
- Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)
- Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.
- Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided).
- Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.
Nice To Haves
- Bilingual (English/Spanish)
Responsibilities
- Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans.
- Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate.
- Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.
- Process paperwork, and collect fees required to complete title work.
- Inform members of loan decisions and provide information for ancillary loan products.
- Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.
- Include appropriate people in decision-making process and make timely and informed decisions.
- Accept responsibility, follow through on commitment, and react well under pressure.
- Strive to meet or exceed department standards.
- All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).
Benefits
- Sign-on bonus ($250 in first paycheck, $500 after 90 days, $500 after eight months)
- Opportunity to work from home after training and performance evaluations
- Additional $2.00 differential for Bilingual Spanish/English certification
- Learning and Development program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
