Contact Center Representative - Rochester, NH

Service Credit Union • Rochester, MN

4d • Onsite

About The Position

Service Credit Union is seeking a Contact Center Representative (CCR) where you will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions. Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.

Requirements

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

Nice To Haves

• Customer service, retail or call center experience preferred but not required.

Responsibilities

• Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
• Answer general inquiry questions about members accounts.
• Quickly identify client needs and match it to a product or service.
• Perform other job-related duties as assigned.

Benefits

• Great health and dental benefits starting day one!
• PTO
• long-term disability
• paid holidays
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED