Contact Center Representative - Rochester, NH
Service Credit Union•Rochester, MN
•Onsite
About The Position
Service Credit Union is seeking a Contact Center Representative (CCR) who will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions.
Requirements
- Excellent verbal and written communication skills.
- Outstanding customer service skills.
- Good organizational skills with proven ability to multi-task.
- Ability to recognize and resolve member issues promptly, using courtesy and tact.
- High school diploma or equivalent required.
Nice To Haves
- Customer service, retail or call center experience preferred but not required.
Responsibilities
- Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
- Answer general inquiry questions about members accounts.
- Quickly identify client needs and match it to a product or service.
- Perform other job-related duties as assigned.
Benefits
- Great health and dental benefits starting day one!
- PTO
- long-term disability
- paid holidays
- 401k with 8% company contribution after one year of employment
- Paid leave policy after 12 consecutive months of employment
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement
- Training and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
