Contact Center Representative Full Time
About The Position
Contact Center Representative Are you passionate about helping people and making a real difference in their financial journey? At Velocity, we're looking for dynamic, service-driven individuals who are passionate about building lasting relationships and helping members achieve their financial goals. If you enjoy problem-solving, providing personalized service, and connecting with others, this could be the perfect opportunity for you! At Velocity, we're committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. Every day, we strive to make a positive impact on our members, their families, and the communities we serve. As our members’ first point of contact, you’ll be the pleasant, professional, and friendly voice of Velocity, providing exceptional service, resolving financial matters, and educating our members about products and services that will enhance their financial well-being. This position is not currently remote and will need to report to the Austin, TX Velocity headquarters. Opportunities to work remotely may be available after initial training period.
Requirements
- High school diploma or equivalent required
- One year of direct customer service experience required
- Strong computer proficiency and experience using common office applications and equipment
- Passion for helping others and delivering exceptional member experiences
- Ability to work in a fast-paced environment with strong attention to detail
- Strong problem-solving skills with the ability to research issues, resolve concerns, and determine when escalation is appropriate
- Adaptable team player who values collaboration, knowledge sharing, feedback, and continuous learning
Nice To Haves
- Specialized training in financial institution operations preferred
- One year of call center experience preferred
- Previous experience working in a financial institution or credit union call center preferred
- Excellent verbal, written, and active listening skills
Responsibilities
- Providing exceptional service
- Resolving financial matters
- Educating members about products and services that will enhance their financial well-being
Benefits
- medical/dental/vision
- 401(k) with matching
- flexible spending accounts
- generous paid time off
- company-paid life insurance and disability
- referral bonuses
- paid holidays
- discounted gym membership
- tuition reimbursement
- training and ongoing coaching
- opportunities for career growth
- employee reward and recognition system
- employee and family events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
