Contact Center Representative - Insurance

TEKsystems•Columbia, SC

14d•$19 - $20•Onsite

About The Position

The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to:

Requirements

customer service experience
call center
insurance environment
voluntary benefits
Customer- focused mindset and dedication to providing exceptional service to employees
Accepts accountability
Outstanding effective and service focused communication skills both verbal and written

Responsibilities

Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment
Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments
Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries
Maintain performance and quality standards
Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and company products offered to our CWB customers
Work collaboratively with team members and business partners to provide a positive customer experience for our caller
Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed
Assist with special requests as needed
Complete additional tasks and other projects/duties as assigned