Contact Center Representative I
About The Position
To assist Members and Potential Members with their telephone requests; explain products and services, respond to problems, and direct phone calls to the appropriate area or person. This role involves handling requests on various platforms including bill pay, debit and credit cards, online banking, mobile banking, telephone banking, and online account opening. The representative will provide accurate, courteous, friendly, timely, and professional service, identify cross-sell opportunities, and maintain a dependable record of attendance and timeliness. Additionally, they will answer secure messages and process new online accounts.
Requirements
- Bilingual-Spanish speaking candidates encouraged to apply.
Responsibilities
- Assist Members and Potential Members with their telephone, chat and email requests.
- Answer questions regarding transaction processing, products and services.
- Resolve problems within their authority and refer issues beyond their authority to their supervisor with recommendations.
- Identify and escalate Member complaints and priority issues.
- Handle requests on all platforms including bill pay, debit and credit cards, online banking, mobile banking, telephone banking and online account opening.
- Provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members.
- Identify cross-sell opportunities and cross-sells products and services to Members and Potential Members.
- Maintain a dependable record of attendance and timeliness.
- Answer secure messages received in Relationship Manager and process new online accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
