Contact Center Representative I

City of Garland • Salt Lake City, UT

1d • Onsite

About The Position

Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.

Requirements

• High School Diploma or GED.
• 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED