Contact Center Recruiter

OneMCI•Tampa, FL

32d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Associates Degree, Certification or Equivalent Combination of Training and Experience
1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
Strong sourcing, interviewing, and candidate evaluation skills.
Familiarity with applicant tracking systems (ATS) and recruitment tools.
Excellent communication and organizational skills.
Ability to manage multiple roles and deadlines simultaneously.
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Responsibilities

Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
Source candidates through job boards, social media, referrals, and recruitment events.
Conduct interviews, assessments, and background checks.
Coordinate with hiring managers to understand staffing needs and timelines.
Maintain accurate recruitment records and reports.
Ensure a positive candidate experience throughout the hiring process.
Support employer branding and recruitment marketing initiatives.