Contact Center Order entry associate- Fabrications

HD Supply • New Braunfels, TX

6d • Onsite

About The Position

Responsible for beginning, mediating, and completing the Fabrications order process. Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues. Processes the concessions portion of team’s returns and serves as second tier support for escalated returns to ensure final resolution. Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing. Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.) and strategic projects. Serves as point of contact for departmental escalation email group and assists with system testing for departmental product updates. Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

Requirements

• Generally 2-5 years of experience in area of responsibility.
• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.

Responsibilities

• Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.
• Processes the concessions portion of team’s returns and serves as second tier support for escalated returns to ensure final resolution.
• Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing.
• Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).
• Provides support for strategic projects.
• Serves as point of contact for departmental escalation email group.
• Assists with system testing for departmental product updates.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED