HYBRID - Contact Center Associate

TEKsystems•Spokane, WA

22h•$20 - $20•Hybrid

About The Position

Join Delta Dental's Contact Center team and help members navigate their dental benefits while delivering exceptional service. This isn't just another call center job. It's an opportunity to support individuals, providers, and communities through a mission-driven organization. We're hiring immediately, with a fast onboarding process and quick start dates available.

Requirements

Strong customer service and communication skills
Professional, friendly, and empathetic approach to helping others
Organized, detail-oriented, and able to manage multiple priorities
Reliable follow-through and ability to meet deadlines
Eagerness to learn and grow in a fast-paced environment
High school diploma or GED required
Must be authorized to work for any employer in the United States

Nice To Haves

Customer service experience preferred

Responsibilities

Assist members, providers, and internal partners with questions related to benefits, eligibility, claims, coverage, and provider services
Respond to inquiries via phone, email, and other communication channels with professionalism and accuracy
Resolve customer concerns whenever possible during the first interaction
Document customer interactions and follow-up items thoroughly
Navigate multiple systems while maintaining accuracy and attention to detail
Meet quality, productivity, and customer service expectations
Participate in training, coaching, and team development activities