Contact Center Operator, Part Time

Beehive Federal Credit Union • Rexburg, ID

5d • Onsite

About The Position

Beehive Federal Credit Union is seeking a part-time Call Center Operator for its Rexburg Administrative office. The role works from 8:00 a.m. to 1:00 p.m. Monday through Friday, with Saturday hours as needed. Expected pay is $15.52 per hour, depending on experience. The operator answers and directs calls, receives and distributes incoming packages, email, and faxes, and maintains member addresses in the computer system. The position also involves needs-based selling, maintaining records and preparing reports, performing other related duties, assisting other departments as needed, attending or working at assigned Beehive community events, and complying with the Bank Secrecy Act.

Requirements

• Excellent communication and customer service skills.
• Six months to two years of similar or related experience.
• High school education or GED.
• Able to work extended hours whenever required or requested by management.
• Regular, reliable, and timely attendance.
• Able to operate routine office equipment, including a telephone, copier, facsimile, and calculator.
• Able to routinely work on a computer for an average of 6–8 hours per day when necessary.
• Able to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 pounds.
• Able to climb or descend stairs in an emergency.

Responsibilities

• Answer phone calls and direct callers to the appropriate person.
• Receive and distribute incoming packages, email, and faxes.
• Maintain member addresses on the computer system.
• Ensure appropriate records are maintained and required reports are prepared.
• Actively engage in needs-based selling.
• Perform other related duties as assigned.
• Assist in other departments as needed.
• Work at or attend Beehive community events as assigned.
• Perform duties in compliance with the Bank Secrecy Act.

Benefits

• Paid holidays
• Sick time
• Vacation time
• Employer-sponsored 401(k)
• Retirement plan with a 2% company match and 9% profit sharing
• Team-oriented work environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED