Contact Center Operator, Part Time

Beehive Federal Credit Union•Rexburg, ID

7d•Onsite

About The Position

Beehive Federal Credit Union is seeking a part-time Contact Center Operator for its Rexburg Administrative office. The role supports members and the organization by handling calls and incoming communications, maintaining member information, keeping records, and engaging in needs-based selling. The schedule is 8:00 a.m. to 1:00 p.m., Monday through Friday, with Saturday hours as needed. Expected pay is $15.52 per hour, depending on experience.

Requirements

Excellent communication skills.
Customer service skills.
Six months to two years of similar or related experience.
High school education or GED.
Capable of regular, reliable, and timely attendance.
Able to work extended hours whenever required or requested by management.
Able to operate routine office equipment, including a telephone, copier, facsimile, and calculator.
Able to routinely perform computer work for an average of 6–8 hours per day when necessary.
Able to climb or descend stairs in an emergency situation.
Able to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs.

Responsibilities

Answer phone calls and direct callers to the appropriate person.
Receive and distribute incoming packages, email, and faxes.
Maintain member addresses in the computer system.
Ensure appropriate records are maintained and required reports are prepared.
Actively engage in needs-based selling.
Perform other related duties as assigned and assist other departments as needed.
Work at or attend Beehive community events as assigned.
Perform duties in compliance with the Bank Secrecy Act.