Contact Center MSR
About The Position
Are you passionate about helping people and delivering exceptional service? Do you enjoy building relationships, solving problems, and helping others achieve their financial goals? If so, Interior Federal Credit Union is looking for a friendly, motivated, and member-focused Contact Center Representative to join our team. In this role, you'll be the first point of contact for our members, providing trusted guidance, personalized solutions, and outstanding support. Every interaction is an opportunity to make a positive impact and strengthen our members' financial well-being.
Requirements
- High school diploma or equivalent (GED) required.
- Minimum one year of experience as a Teller, Member Service Representative (MSR), or in a telephone/sales-focused role.
- Strong verbal and written communication skills, attention to detail, multitasking ability, PC proficiency, familiarity with standard office equipment (fax, copier, telephone, etc.), and comfort working in a financial institution call center.
- Must be able to lift up to 25 lbs and travel occasionally.
Responsibilities
- Act as the primary liaison between members and the credit union, delivering excellent service across multiple channels.
- Open new accounts, process loan applications, and provide accurate account information.
- Handle inbound inquiries via calls, chats, and tickets, while also making outbound calls as needed.
- Perform daily financial transactions and proactively cross-sell credit union products and services.
Benefits
- Pension plan
- 401k with employer matching
- Health coverage
- Dental coverage
- Vision coverage
- Prescription drug coverage
- Life insurance
- AD&D
- Short-term disability
- Long-term disability
- PTO
- Discounts on loans
- Free services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
