Contact Center MSR

Interior Federal Credit Union•Reston, VA

5d•Onsite

About The Position

Are you passionate about helping people and delivering exceptional service? Do you enjoy building relationships, solving problems, and helping others achieve their financial goals? If so, Interior Federal Credit Union is looking for a friendly, motivated, and member-focused Contact Center Representative to join our team. In this role, you'll be the first point of contact for our members, providing trusted guidance, personalized solutions, and outstanding support. Every interaction is an opportunity to make a positive impact and strengthen our members' financial well-being.

Requirements

High school diploma or equivalent (GED) required.
Minimum one year of experience as a Teller, Member Service Representative (MSR), or in a telephone/sales-focused role.
Strong verbal and written communication skills
Attention to detail
Multitasking ability
PC proficiency
Familiarity with standard office equipment (fax, copier, telephone, etc.)
Comfort working in a financial institution call center.
Must be able to lift up to 25 lbs
Must be able to travel occasionally.

Responsibilities

Act as the primary liaison between members and the credit union, delivering excellent service across multiple channels.
Open new accounts, process loan applications, and provide accurate account information.
Handle inbound inquiries via calls, chats, and tickets, while also making outbound calls as needed.
Perform daily financial transactions and proactively cross-sell credit union products and services.