Contact Center Manager - Northern Virginia - Hamaker Court

Children's National Hospital • Alexandria, VA

5d • $70,595 - $117,645 • Onsite

About The Position

Participates in planning, implementation, management and evaluation of service/department activities for Children's National Hospital in accordance with accepted national standards and administrative policies.

Requirements

• Bachelor's Degree (Required)
• 5 years of progressive experience in financial/billing with one year of supervisory experience (Required)

Responsibilities

• Implements strategic plan through management of day-to-day operations of department/service area.
• Troubleshoots operational issues and develops action plans to resolve.
• Collaborates with Director on significant operational issues/barriers.
• Assists Director in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
• Responsible for administering programs within budgetary guidelines.
• With Director, evaluates current as well as new program initiatives for effectiveness, feasibility and cost.
• Develops staffing plans/schedules to optimize productivity and ensure quality services.
• Ensures compliance with CNMC policies and procedures, and regulatory standards.
• With Director, contributes to strategic plan for department services, including short- and long-term objectives.
• Collects and analyzes customer feedback and evaluates service/department effectiveness.
• With Director, incorporates findings into plans to modify program/ service delivery.
• In collaboration with Director, hires, trains, develops and directs assigned staff to meet departmental objectives.
• Provides timely coaching and performance feedback.
• Deploys staff appropriately to meet business objectives.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager