Call Center Support HCP

Alphanumeric Systems • Raleigh, NC

12h • Remote

About The Position

Contact Center Licensed Healthcare Professional. Entry level, recently licensed professionals are invited to apply. This is a clinical licensed healthcare professional role (non negotiable) supporting medical product information, adverse event reporting, and product quality complaint intake. This position will be fully remote. As a Call Center Healthcare Professional, you will answer incoming calls from healthcare professionals, as well as consumers, and provide in-depth information and specific product and/or corporate knowledge to customers. You will be charged with building and strengthening customer relationships, obtaining strategic information, demonstrating broad knowledge, and providing appropriate product information. The ideal candidate will have the opportunity to work in an exciting team environment supporting the unified goal of satisfied customers, clients, and stakeholders.

Requirements

• Active U.S. license in good standing in one of the following: RN, RPh, PharmD, PA, or equivalent clinical degree.
• Demonstrated analytical, problem-solving, organizational and interpersonal skills.
• Excellent oral as well as written communication skills.
• Proven technical and computer skills including standard MS Office software.
• A positive attitude and an open mind to learning.
• Detail oriented with excellent time management skills.
• Exceptional problem solving and organizational skills.
• Excellent analytical and problem-solving skills.
• Ability to interact with all types of individuals.
• Adept in Microsoft Office Suite with expert level Excel skills.
• Must be able to work W2.

Nice To Haves

• A minimum of 3 years related service and pharmaceutical experience is preferred.
• Familiarity with Good Manufacturing Practices (GMP) or Current Good Manufacturing Practices (cGMP).
• Previous experience at a Call Center, Help Desk or other phone related customer service type role is highly preferred.

Responsibilities

• Supporting medical product information, adverse event reporting, and product quality complaint intake.
• Answering incoming calls from healthcare professionals, as well as consumers, and providing in-depth information and specific product and/or corporate knowledge to customers.
• Building and strengthening customer relationships.
• Obtaining strategic information.
• Demonstrating broad knowledge, and providing appropriate product information.
• Utilizing knowledge management systems and the ability to quickly navigate content.
• Understanding the root cause of customer issues and the effective resolution of these inquiries through extensive analysis, research and problem-solving skills utilizing multiple systems to extract and effectively communicate the information to customers.
• Communicating appropriately with all levels of team management as well as with co-team members.
• Following direction and rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree