Contact Center Internship - 2026 Fall Semester

Arbella•Quincy, MA

6d•Onsite

About The Position

Arbella Insurance Group is a leading insurer in the Northeast, committed to attracting and retaining top talent. Our Total Rewards package is designed to set us apart, offering competitive salaries, generous benefits, incentive programs, work/life balance initiatives, professional development opportunities, flexible work arrangements, and a free shuttle service to the Quincy Adams T station. We believe in investing in our employees, fostering growth, and encouraging knowledge expansion to drive company success. Arbella has been recognized by the Boston Business Journal as a Best Place to Work Company in MA since 2009. This internship provides classroom and on-the-job training, mentorship, and exposure to various aspects of our Operations Department, including Customer Service and the Claim Service Center. Interns will handle general customer inquiries via phone, manage work distribution, and job shadow to gain a comprehensive understanding of Operations. Full-time opportunities may be available post-internship based on business needs and performance.

Requirements

Strong attention to detail along with time management skills needed.
Quick learner with sound technical aptitude.
Works well independently as well as within a team.
Basic computer skills.
Ability to multi-task and work in a fast-paced environment.
Desire for permanent employment if good fit

Responsibilities

Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
Performs an array of tasks including using care and compassion to guide customers through billing, policy and claim related inquiries.
Researches and analyzes policy/billing/claim activity and proactively identifies solutions to resolve customer inquiries.
Collaborates with independent agents and in-house Service Center to escalate urgent customer concerns using sound judgment.
Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts.
May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
Performs other related work as required or requested.