CONTACT CENTER HUMAN RESOURCES LIAISON - 72002506 1

State of Florida•TALLAHASSEE, FL

6d•Onsite

About The Position

This position serves as the HR liaison for the division’s Contact Center Bureau. This is a highly responsible position in which the incumbent performs a variety of duties, including: performing human resource functions, administrative activities, research and data gathering, preparing reports, independently initiating projects, and interpreting departmental policy.

Requirements

Knowledge of human resources practices, policies, and procedures.
Knowledge of People First
Knowledge of office procedures and practices.
Knowledge of the methods of data collection.
Knowledge of basic arithmetic and ability to do calculations.
Skill in meeting and dealing effectively and courteously with the public, both in person and on the telephone.
Ability to understand and apply applicable rules, regulations, policies, and procedures.
Ability to work independently.
Ability to utilize problem-solving techniques.
Ability to compile and analyze data.
Ability to use basic PC based word processing and spreadsheet applications.
Ability to understand the agency’s operation.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively verbally and in writing.
Integrity, Communication (Listening, Writing, Verbal, Interpreting
Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork
High school diploma or equivalent and three years of secretarial or clerical work experience.
Postsecondary education may be used as an alternative for years of experience on a year-for-year basis.

Responsibilities

Review and update positions descriptions.
Maintain and develop standard interview questions for the bureau’s positions.
Complete position advertisement request forms, including KSA’s, minimum qualifications, and qualifying questions.
Screen all applicants, performing initial phone interviews and administering work samples, as needed.
Assist hiring managers with interview scheduling.
Create and submit interview packets for in-person interviews.
Create and submit requests for personnel actions.
Request background screenings.
Create and route appointment Personal Action Request (PARs) in People First (PF).
Submit new employee service requests via Monday.com
Obtain and submit new hire documents (position description, I-9 documentation, oath of loyalty, etc.).
Create and submit hiring packets.
Submit separation PARs in PF.
Submit separation service requests via Monday.com.
Create and submit employee exit checklist.
Provide day-to-day coaching to supervisors on the policies and procedures related to employee relations/disciplinary actions.
Maintain the Master Attendance Tracker, updating new hires, vacancies, reporting trends to supervisors, etc.
Monitor Call Management System reports for occupancy trends.
Maintain Security Badge access for the bureau.
Work with the Office of Human Resources and bureau supervisors to evaluate the appropriate course of action for employee discipline.
Provide onsite assistance and training to bureau managers, administrative assistants, and employees in the functions and use of People First.
Ensure time and attendance information has been correctly reflected in electronic timesheets in People First.
Ensure that discipline meetings are scheduled, as necessary.
Make recommendations, discuss, and obtain approval for disciplinary actions.
Participate in meetings and assist in the delivery of disciplinary actions.
Maintain all employee relations actions in disciplinary log and in employee files.
Pull all HR related reports from People First, including Rate, Vacancy, etc.
Provide assistance in MFMP and P-card purchasing. Create direct orders for purchases and processes payment through MyFloridaMarketPlace (MFMP). Responsible for authorized P-card purchases and reconciliations.
Report and follow up on general office maintenance for the bureau, with the building maintenance office.
Maintains office supplies and keeps supply cabinet in order.
Provide Notary Public service.
Maintaining meeting minutes and takeaways for Contact Center bureau meetings.
Serving as Special Project coordinator for Contact Center Bureau.
Assisting with COOP Events.
Assist with answering calls during peak season and on Mondays/Paydays.
Performs other duties as assigned and offers skills to other bureaus/sections during peak periods.