Contact Center Fraud Representative - Onsite Hoover, AL
About The Position
At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud. Primary Responsibilities Answers calls from customers that are fraud related Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Works with either close supervision or under clearly defined procedures This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
- High School Diploma or GED
- Ability to accurately observe stable and scrolling on-screen text and images
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
- Ability to operate a keyboard and mouse to type and make on-screen selections
- Ability to work at a computer for extended periods of time
Nice To Haves
- One (1) year of customer service or related experience
- Experience with Financial Crimes/ Fraud is highly preferred
- Prior experience in high volume Call Center Environment
- Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
- This position must be within a reasonable distance of the following location Hoover, AL.
- Regions will not provide relocation assistance for this position, and relocation would be at your expense.
- Exceptions to the geographic location requirement may be made for current Regions associates who currently work remotely.
Responsibilities
- Answers calls from customers that are fraud related
- Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Works with either close supervision or under clearly defined procedures
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
