Contact Center & Customer Experience Transformation VP - Cross Industry
About The Position
We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Diversified Industries Group (DIG), spanning Retail, E-commerce, Travel & Hospitality, and Telecom clients. This is a dual-mandate, quota-carrying leadership role: the incumbent will originate and close transformation opportunities with new and existing DIG clients and lead the design and delivery of large-scale CX and contact center transformation programs — spanning operations redesign, digital/AI-led CX, and technology modernization. The ideal candidate combines deep transformation delivery credibility with a genuine sales instinct — comfortable owning a revenue number, running C-suite conversations, and converting pipeline into signed, deliverable engagements.
Requirements
- Deep transformation delivery credibility.
- Genuine sales instinct.
- Comfortable owning a revenue number.
- Experience running C-suite conversations.
- Ability to convert pipeline into signed, deliverable engagements.
Responsibilities
- Originate and close transformation opportunities with new and existing DIG clients.
- Lead the design and delivery of large-scale CX and contact center transformation programs.
- Oversee operations redesign, digital/AI-led CX, and technology modernization initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
