Contact Center Customer Experience Specialist - 24hr (Bilingual Spanish Preferred, Not Required)

U.S. Bank•Remote, TX, MO

3d•$20 - $23•Remote

About The Position

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors, which may include fraud support and internet operations. Develops a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures. Acts as a liaison between customers and U.S. Bank departments to resolve complex customer or technology issues. Processes and responds to U.S. Bank customer inquiries using multiple systems to provide account information, answering calls professionally and accurately. Successful bankers demonstrate genuine interest in customers, ask questions to resolve concerns, and understand how U.S. Bank can help meet customers’ financial needs. Personal bankers present options that make banking easy and convenient while ensuring customers’ needs come first. This is a U.S. home-based remote position. Multiple positions are available for a November 30, 2026 start. Example shifts include 8:15 a.m.–4:45 p.m., 10:00 a.m.–6:30 p.m., and 8:00 p.m.–4:30 a.m., on specified days. Shifts beginning at 12:30 p.m. or later receive a 10% shift differential. Spanish bilingual ability is preferred but not required; a 10% language premium is available after successfully passing an assessment following training.

Requirements

High school diploma or equivalent.
Typically, a minimum of nine months of Contact Center customer service training or experience, 18 months of prior customer service or related experience, and successful completion of specialized skill training.
Effective problem-solving and negotiation skills.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Proven time-management skills and ability to multitask.
Experience interacting positively with unsatisfied customers.
Clear, articulate, and accurate communication with a pleasant tone and common conversational courtesies.
Proficient computer navigation skills using various software packages, including Microsoft Office applications.

Nice To Haves

Spanish bilingual ability is preferred but is not required.
Candidates residing near Phoenix/Tempe, Atlanta, Charlotte, Cincinnati, Milwaukee, St. Louis, Twin Cities, or Dallas are preferred.

Responsibilities

Respond to customer inquiries, requests, and problems by telephone or email.
Research and resolve customer problems and errors, including issues related to fraud support and internet operations.
Learn and apply knowledge of products, services, rates, terms, fees, regulations, systems, and procedures.
Act as a liaison between customers and U.S. Bank departments to resolve complex customer or technology issues.
Use multiple systems to process inquiries and provide account information professionally and accurately.
Ask questions to identify customer concerns and understand customers’ financial needs.
Present options that help customers bank easily and conveniently while prioritizing their needs.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.