Staff Support (Office Specialist 2) Bilingual Preferred not required English/Spanish
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. The mission of Oregon's Child Welfare Program is to ensure every child and family is empowered to live a safe, stable and healthy life. We are part of a larger statewide social system that works to support children, families and communities. We partner with Tribal nations to implement the Oregon Indian Child Welfare Act and honor our government-to-government relationship. Child Welfare focuses on keeping families together whenever it is safe to do so. Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!
Requirements
- A valid driver’s license and acceptable driving record are required for this position.
- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
- An associate degree in any field; OR
- An equivalent combination of education and experience.
Nice To Haves
- Demonstrated experience in front desk reception, with strong organizational skills, consistency, and exceptional attention to detail.
- Experience explaining program or service rules, regulations, and procedures clearly and accurately.
- Strong time-management skills and the ability to prioritize tasks and meet deadlines.
- Proficient in Microsoft Office Suite and other agency-specific software for scheduling, data entry, documentation, and internal communication, supporting smooth office operations and client service delivery.
- Ability to identify problems and solutions using a trauma-informed and culturally responsive lens that considers individuals’ experiences, identities, and contexts.
- Experienced in applying crisis intervention and conflict resolution techniques to de-escalate emotionally charged situations, ensuring the safety and well-being of clients, families, and staff while maintaining a calm and professional demeanor.
- Bilingual in Spanish and English.
Responsibilities
- Provide clerical and administrative support to caseworkers and unit supervisors across the Child Welfare agency.
- Process payments, forms, letters, and other documentation accurately and in a timely manner.
- Ensure compliance with ODHS policies, procedures, and documentation requirements.
- Maintain and process records and paperwork to support services provided to clients and consumers.
- Perform a variety of general office and administrative tasks to support District staff and daily operations.
- Help ensure compliance with state and federal laws and regulations to maintain funding for District programs.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
