Contact Center Associate

Bank Midwest • Fairmont, MN

1d

About The Position

Bank Midwest is seeking a full-time Contact Center Associate to provide customer service and support through multiple communication channels. The role handles customer inquiries and issues, routine banking transactions, and helps identify Bank Midwest products and services that fit customers’ needs. Associates work an 8-hour shift during the call center’s business hours, with a rotating Saturday schedule. Compensation is based on experience and qualifications.

Requirements

• Strong interpersonal and customer service skills.
• Proficiency in PC-based applications, including Microsoft applications.
• Strong verbal and written communication skills.
• Excellent organizational and problem-solving skills.
• High school diploma/GED, vocational training, or equivalent.

Responsibilities

• Provide exemplary service by addressing and resolving customer inquiries and issues.
• Assist customers with requests and transactions by phone, email, text, chat, or Interactive Teller Machine.
• Handle routine banking transactions, including deposits, withdrawals, check cashing, and payments.
• Identify Bank Midwest products and services that best fit customer needs.

Benefits

• 401(k) plan with company match
• Employee Stock Ownership Plan
• Bonus Plan
• Medical insurance
• Dental insurance
• Vision insurance
• H.S.A. and F.S.A. options
• Paid Time Off
• Paid holidays
• Employer-paid life insurance
• Employer-paid long-term disability
• Internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED