Associate, Member Contact Center

NRECA•Lincoln, NE

6d•$46,000 - $54,000•Hybrid

About The Position

We're seeking someone who is passionate about service excellence and telephone customer service to join our Member Contact Center, an inbound call center in Lincoln, NE. We’re proud to be named one of Lincoln’s Best Places to Work—and we’re looking for people who care deeply about helping others, have a service excellence mindset and want to grow with a mission-driven organization. NRECA is the national trade association representing more than 900 consumer-owned electric cooperatives across the United States. We provide advocacy, financial services, and business solutions that help over 900 consumer-owned electric cooperatives across the country serve their communities and we operate with integrity, transparency, and a spirit of innovation. The work in the Insurance & Financial Services department (I&FS) is dynamic and intellectually challenging, engaging, and deeply impactful. They work to develop and administer employee benefit plans and services which are diverse and the results help improve the quality of life for hard working Americans across the country. They foster a culture that emphasizes a strong sense of diversity, integrity, and belonging, driven by NRECA’s core values like communication, creative problem-solving, collaboration and accountability. If you’re motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you. As a Member Contact Center Associate in a fast-paced inbound call center environment, you will support employees and benefits administrators of NRECA's electric cooperative membership by answering questions about group benefits, retirement accounts, and related programs and events. We are looking for individuals who are passionate about delivering outstanding customer service, take the time to understand each caller's needs, and are committed to resolving inquiries with care, professionalism, and accuracy. The work schedule is 10:15 a.m. to 7:00 p.m. and the position is eligible for NRECA’s hybrid schedule which allows flexibility to work from home up to 2 days per/week.

Requirements

High school diploma or GED
Twelve months of telephone customer service experience, preferably in an inbound call center.
Experience using call tracking software with a high level of detail.
Knowledge of group insurance and pension plan administration
Knowledge of basic information security concepts.
Ability to comfortably navigate multiple computer applications throughout the day.
Excellent telephone customer service skills.
Proficiency with Microsoft Office applications.
Ability to report to the office when required.
Primarily sedentary work with extended periods of sitting.
Visual acuity is sufficient for computer work and data analysis.
Manual dexterity for frequent keyboard use.
Occasional light lifting (up to 10 lbs).
Effective communication in person, by phone, and via email.

Nice To Haves

Associate degree in a business-related field

Responsibilities

Support employees and benefits administrators of NRECA's electric cooperative membership by answering questions about group benefits, retirement accounts, and related programs and events.
Deliver outstanding customer service.
Understand each caller's needs.
Resolve inquiries with care, professionalism, and accuracy.