Contact Center Associate
About The Position
As a Contact Center Associate, you'll be the frontline connection between our restaurants and the support they need to operate at their best. You'll help resolve routine issues, document requests accurately, and ensure restaurant teams receive timely, high-quality service. Every interaction is an opportunity to Serve with Heart through exceptional customer support, Make a Difference by helping restaurants stay focused on serving guests, Win as One through collaboration across teams, and Move Forward Boldly by embracing continuous learning and problem solving to drive results.
Requirements
- High School Diploma, GED, or equivalent work experience
- Ability to follow established processes and procedures consistently
- Strong verbal and written communication skills
- Effective organization and documentation skills
- Ability to manage multiple tasks in a fast-paced environment
- Basic troubleshooting and problem-solving abilities
- Proficiency using computers, phone systems, and standard office tools
- Reliable attendance and schedule adherence
- Availability to work a full-time schedule, including non-standard hours when needed
Nice To Haves
- Contact center, help desk, or customer service experience
- Experience supporting high-volume call or case environments
- Experience using ticketing or case management systems
- Knowledge of service-level expectations and customer support best practices
- Experience delivering first-contact resolution
- Experience supporting restaurant, retail, or hospitality operations
Responsibilities
- Receive, document, and resolve routine support requests
- Perform standard troubleshooting to restore service quickly
- Maintain accurate and complete case records
- Manage assigned work queues and meet service timelines
- Escalate issues with clear, thorough documentation
- Drive first-contact resolution whenever possible
- Communicate professionally across all interactions
- Follow established procedures and support standards
- Maintain accountability for attendance, adherence, and workload
- Support restaurant operations through timely issue resolution
Benefits
- Competitive Weekly Pay
- Bonus Program that scales up to 2.5X payout potential based on company results
- 5 weeks PTO
- Flex Weeks
- Paid Corporate Holidays
- Paid Parental Leave
- 401(k) match $1/$1 up to 4%
- Competitive Medical, Dental and Vision Benefits
- Short-term and Long-term Disability Benefits
- Opportunities for Career Development and Growth
- Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
- Discounted Meals for You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and recognition for all you do
- Retirement Celebration Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
