Temporary -Contact Center Associate

APN Consulting, Inc. • Piscataway, NJ

19h • Hybrid

About The Position

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. This is a direct client requirement for a Contact Center Associate role located in Piscataway, NJ.

Requirements

• 2+ years customer service experience
• Demonstrates knowledge of and ability to grasp technical language, functionality, and support for Contact Center support systems, in particular OSC or similar CRM software.
• Strong organization skills
• Team oriented; ability to partner and share information and foster relationships
• Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.
• Must have working knowledge of MS Office Applications (Word, Excel, Power Point, Access)

Nice To Haves

• Bachelor's degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree
• CRM Database experience is a plus

Responsibilities

• Provide support for Contact Center support systems, in particular OSC or similar CRM software.
• Interact in a professional manner with all levels of staff, suppliers, and volunteers.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed