DuPont Contact Center Associate

DuPont•Midland, MI

3d•Hybrid

About The Position

DuPont has an exciting opportunity for a technical Contact Center Associate within the Global DuPont Contact Center based in Midland, Michigan. This role serves as a key connection between customers, prospects, and DuPont businesses, delivering exceptional service and support across a variety of channels. This position works on a hybrid work schedule, 4 days in the office, 1 day remote each week. The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment. Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus. Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience.

Requirements

High School Diploma or GED equivalent OR Bachelor's degree or equivalent work experience.
2+ years technical contact center experience – inbound and outbound call handling
Strong ability to learn new systems, products, and processes quickly.
Self-motivated with the ability to work independently while contributing to a team environment.
Excellent written and verbal communication skills, with a strong proficiency in the English language.
Highly detail-oriented with a commitment to accuracy and quality.
Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.
Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word.

Nice To Haves

Bachelor's Degree
Experience with Customer Relationship Management (CRM) systems; Salesforce experience.
Building and construction industry knowledge.
French language proficiency.

Responsibilities

Provide customer support through phone, email, web forms, and social media.
Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.
Process warranty claims for consumer products.
Accurately document customer interactions and inquiry details.
Collaborate with business partners across global teams to resolve customer issues efficiently.
Participate in ongoing product and process training to continually expand knowledge and skills.