Contact Center as a Service Accelerate Sales Initiative Leader

Microsoft•,

7d•$133,000 - $239,800

About The Position

The CCaaS Accelerate Sales Initiative Leader within Microsoft’s AI Business Applications Specialist Team (AI BAST), part of the ABS Solutions Team, owns the program-level strategy, roadmap, operating cadence, governance, and performance management for a global sales initiative. The initiative helps customers modernize legacy contact center environments and adopt AI-powered customer service experiences through Dynamics 365 Contact Center, Copilot, voice, digital engagement, knowledge, automation, and intelligent agents. The role manages the initiative end to end, from opportunity intake and qualification through prioritization, funded-engagement governance, partner coordination, execution tracking, escalation, and outcome measurement. It provides a trusted view of opportunities, pipeline, funded engagements, partner milestones, investments, revenue influence, and customer outcomes, while enabling field and partner teams and delivering decision-ready reporting to leaders. The leader orchestrates work across AI BAST leaders, CCaaS GBBs, Sales, Solution Engineering, technical specialists, FastTrack, Finance, partners, and field stakeholders. Success calls for strategic judgment, operational rigor, executive communication, and the ability to influence across organizational boundaries without direct authority. The role also improves processes and data quality, governs investments and risks, and ensures investments produce measurable customer and business outcomes.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field and 8+ years of experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or a relevant/prioritized industry; or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field and 12+ years of relevant experience; or equivalent experience.
Relevant certification in cloud technologies, solution architecture, or a related domain, such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft 365 Certified: Enterprise Administrator Expert, or equivalent industry certification.
Experience leading and scaling complex sales initiatives, funded programs, or partner-led motions across teams, regions, and stakeholder groups.
Experience managing pipeline, opportunity qualification, forecasting, investments, executive reporting, KPIs, and performance insights.
Ability to lead cross-functional execution across sales, finance, partners, technical/product teams, GBBs, operations, and senior stakeholders.
Experience with CCaaS/contact center, CRM, Dynamics 365, customer service, conversational AI, or enterprise Business Applications sales motions.
Experience with ECIF, FastTrack, partner-led delivery, SOWs, funded-engagement governance, compliance, or sales-acceleration programs.
Experience developing scalable operating rhythms, dashboards, workflows, governance, and field enablement using Power BI, Power Automate, Excel, SharePoint, Teams, or Dataverse.

Responsibilities

Define and lead the CCaaS Accelerate strategy, multi-horizon roadmap, scope, operating model, decision rights, governance, execution cadence, KPIs, and business-impact framework.
Own the initiative lifecycle, including opportunity intake, qualification, prioritization, service-level expectations, funded-engagement governance, partner coordination, execution tracking, escalation, and outcome measurement.
Maintain a program-level view of nominated opportunities, qualified pipeline, sales-stage progression, funded engagements, SOWs, partner milestones, blockers, investment status, revenue influence, and customer outcomes.
Partner with AI BAST leaders, CCaaS GBBs, field sellers, Solution Engineers, and solution teams to identify high-potential opportunities and translate business, segment, and customer priorities into execution plans.
Lead field engagement, change management, and seller enablement, including eligibility guidance, program positioning, sales plays, operational updates, landing materials, office hours, and feedback loops.
Coordinate across Sales, FastTrack, Finance, partners, AI BAST GBBs, and internal stakeholders to clarify ownership, validate scope, review SOWs, confirm partner readiness, manage dependencies, and drive execution follow-through.
Govern CCaaS investments, including ECIF alignment, approval readiness, investment tracking, policy compliance, risk controls, benefit realization, and return-on-investment analysis.
Deliver executive reporting and business reviews on KPIs, pipeline health, conversion, win rate, forecast quality, investment status, risks, blockers, mitigation actions, and revenue impact.
Identify systemic risks, process gaps, and bottlenecks; establish escalation paths and scalable mechanisms to improve cycle time, data quality, field clarity, partner performance, and deal velocity.
Transform manual processes into secure, repeatable, automated workflows using Excel, Power BI, Power Automate, SharePoint, Teams, and approved Microsoft AI capabilities, with appropriate documentation and controls.
Define data ownership and quality standards to ensure initiative data is complete, accurate, timely, appropriately handled, and actionable.
Embody Microsoft’s culture and values.