Contact Center Agent (Remote)

STUDIO ENTERPRISE • Henderson, NV

10h • $16 - $17 • Remote

About The Position

As the Contact Center Agent, you are responsible for directing potential student enrollments to the appropriate place. Your role is the first level within the Enrollment Services functional area, and you work closely with your supervisor.

Requirements

• High school diploma or GED required
• Must be able to lift 15 pounds
• Upbeat, energetic, and competitive
• Must have excellent attendance
• Must have great communication skills
• Strong customer service skills
• Proficient at working independently and meeting timelines
• Able to work in collaborative team settings
• Strong organizational skills
• Strong attention to detail
• Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook
• Available to work occasional evenings and weekends

Nice To Haves

• Call center experience preferred but not required
• Previous dialer experience is a plus

Responsibilities

• Make outgoing and receive incoming calls to those interested in attending our colleges.
• Qualify and then transfer those calls to an Admissions Consultant.
• Generate excitement and build rapport with our potential students.
• Meet productivity metrics.
• Utilize an auto-dialing system to accurately track and report calls taken.
• Dedicated to helping others achieve their education goals.
• The duties outlined above are not intended to represent an exhaustive list. Additional responsibilities logically aligned with the role may be assigned as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED