Contact center Agent
About The Position
Creators of unique Canadian Spa Villages, Groupe Nordik brings exceptional wellness experiences to life in all its destinations. Supported by a team of over 800 passionate employees, we combine innovation, expertise and teamwork to push the boundaries of wellness. Every team at Groupe Nordik plays a key role in bringing our ambitious creations to life. Each one of us is a passionate individual, united by a shared desire to make a difference. Our contact centre representatives are the starting and ending point of our wellness experience. From managing reservations to educating guests on the benefits of our spas, you will be at the heart of our operations, assisting guests through phone calls and online inquiries. Our contact centre supports our operations and guests at all times — we are open Monday to Sunday, 364 days a year.
Requirements
- Hold a high school diploma
- Possess a minimum of 2 (two) years of experience in sales and/or customer service
- Be bilingual (French and English) — essential to support our operations outside Quebec
- Communicates effectively, both verbally and in writing, in French and English
- Manages multiple tasks at once
- Demonstrates excellent interpersonal skills
- Shows analytical thinking and attention to detail
Nice To Haves
- Call centre experience is considered an asset
Responsibilities
- Provide assistance to guests by phone, chat and/or email
- Answer questions and facilitate problem resolution
- Provide product recommendations and/or complete the sales cycle based on guest needs
- Recognize and act on upselling opportunities
- Recognize when to escalate issues or complaints to supervisors, based on the guest interaction
- Gather information and document interaction details to ensure appropriate follow-up on guest requests
- Adhere to contact centre standards for customer service excellence, including scripts and procedures
- Follow up on all internal requests, as needed
Benefits
- Competitive salary based on Groupe Nordik's pay scale
- Access to a comprehensive benefits program, including telemedicine
- Complimentary spa access for you and a guest of your choice
- Discounts on food, massage therapy, and aesthetic services at our spas
- Free access to an on-site fitness facility
- A warm and welcoming work environment, including parking and complimentary non-alcoholic beverages
- Personalized training and development program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
