Contact Center Agent - Assoc

UT Health San Antonio • San Antonio, TX

7d • Onsite

About The Position

This is an onsite position in a hybrid technology based/live agent contact center for Dentistry at the University of Texas-San Antonio. This is a fast-paced environment, and the ideal candidate will be able to navigate a state-of-the-art technology-based call center platform and electronic health record. The ability to provide outstanding customer service and creative problem solving, while managing inbound/outbound patient inquiries and requests under direct supervision is necessary. Initial and ongoing training is required of all active agents.

Requirements

• Ability to navigate a state-of-the-art technology-based call center platform and electronic health record.
• Ability to provide outstanding customer service and creative problem solving.
• Initial and ongoing training is required of all active agents.

Nice To Haves

• Previous service excellence experience within the contact center space.
• Spanish language proficiency.

Responsibilities

• Manage inbound/outbound patient inquiries and requests under direct supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed